Forgot your password? You can reset it easily — no support needed. Here are the steps:
Go to bk9933.net and click the "Login" button.
Click the "Forgot your password?" link below the login form.
Enter your registered mobile number. A 6-digit OTP code will be sent to your phone, usually within 60 seconds.
Enter the OTP in the designated field and set a new password. Your password must be at least 8 characters long.
Log in with your new password. If everything is in order, you'll be signed in right away.
If your mobile number has changed, this method won't work. In that case, support@bk9933.netEmail us and verify your identity by providing your name and date of birth. The support team typically responds within 30 minutes to 2 hours.
Warning: bk9933 will never ask for your password or OTP by phone or message. Any such request is a scam.
Signing up at bk9933 is straightforward — it usually takes less than 3 minutes. Just make sure the details you enter are accurate, as they will be verified when you make a withdrawal.
What you need to register:
- Full Name (as it appears on your National ID)
- Bangladeshi mobile number
- Date of birth (minimum age: 18)
- Password (minimum 8 characters)
- Email Address
- Referral code
- NID (required later for KYC)
After registration, you'll receive an OTP on your mobile. Verify your number with it to activate your account. Each person may only open one account. Attempting to create multiple accounts may result in all of them being closed.
KYC (Know Your Customer) verification at bk9933 is typically required before large withdrawals or in certain account situations. It's done for your protection — to prevent anyone else from accessing your account and withdrawing funds.
What to submit:
- National ID Card (NID) – Clear photos of both the front and back. A passport or driving licence is also accepted as an alternative.
- Selfie – A clear photo of you holding your NID.
- Proof of Payment Method – A screenshot of your bKash or Nagad app showing your number.
Image quality: Make sure the images are not blurry and all text on the document is clearly readable. Photos taken in low light at night are frequently rejected.
If all documents are in order, usually within 1 to 3 business days Verification is completed within this time. For urgent cases, let us know via Live Chat and it will be prioritized. If rejected, you'll receive an email explaining the reason along with the option to resubmit.
There are a few common reasons why the app may not open, and in most cases you can fix it yourself.
Try these first:
Force close the app: Remove bk9933 from your phone's recent apps list and relaunch it.
Clear Cache: Go to Phone Settings → Apps → bk9933 → Storage → Clear Cache. This resolves most issues.
Update: If you see an "Update required" message, download the latest APK from bk9933.net and install it. The app is not on Google Play — it's only available directly from the site.
Reinstall: Uninstalling and reinstalling the app resolves most issues. Just make sure you remember your login details before doing so.
Use browser: If you're having trouble with the app, open bk9933.net in your phone's browser — all features work on the browser too.
The app may not function properly on Android versions below 8.0. On iOS, it can be accessed via TestFlight or Safari. If you're experiencing issues, contact support with your phone model and Android version.
There's no separate claim button needed for the bk9933 welcome bonus. It's automatically credited when you make your first deposit, as long as your account is new and no previous deposits have been made.
Bonus Details:
What does wager mean: The bonus amount cannot be withdrawn directly — it must be wagered first. You need to place bets totalling 5 times the bonus amount before it becomes withdrawable. For example, if you receive a ৳1,000 bonus, you must wager ৳5,000. If the wagering requirement isn't met within 30 days, the bonus will expire — but your own deposited funds will remain.
If a bonus hasn't arrived, check the Promotions section or contact support — bonuses are usually credited within 5 minutes of a deposit.
After winning a bet, your winnings are credited to your bk9933 wallet first. Results are typically updated within 5–15 minutes of the match ending, and your winnings will appear in your wallet shortly after. When you're ready to withdraw, head to the payments section.
Standard withdrawal timeframe:
| Method | Typical Time | Minimum | Maximum |
|---|---|---|---|
| BKash | 1–15 minutes | ৳500 | ৳50,000 |
| Nagad | 1–15 minutes | ৳500 | ৳50,000 |
| Rocket | 15–45 minutes | ৳500 | ৳30,000 |
A first-time large withdrawal may require KYC verification, which takes 1–3 business days. Withdrawals made after 11 PM are sometimes processed the following morning. If your withdrawal is delayed by more than 30 minutes, contact support with your transaction number.
Bk9933 allows you to change the interface language. Bengali and English are currently supported.
How to Change the Language:
After logging in, look for the language selection icon (usually a flag or "BN/EN" label) at the very top or bottom of the page.
Click the icon to see the language list, then select your preferred language.
The change takes effect immediately — no page refresh needed. Your language preference will also be saved for future logins.
On the mobile app, you can do the same from the Settings menu under "Language".
If you can't find the language option, reach out via live chat in Bangla — the support team will walk you through the steps with screenshots. In some cases, your browser's language settings may also automatically display the site in Bangla.